Yes, you can choose local pickup at checkout. Please leave your preferred collection date and time in the order notes section, and we will confirm or offer an alternative collection time via email.

Please make sure you provide a valid email address or mobile number when placing your order.

Yes, book a collection date and time via email, We’ll have it ready for you to pick up from our warehouse

Please choose carefully, as we do not accept returns or exchanges for change of mind.

We only accept returns for items that arrive damaged, faulty, or significantly different from the product description, in accordance with Australian Consumer Law.

Due to the handmade and natural nature of some products, slight variations in colour, texture, glaze finish, size, shape, or small surface imperfections are not considered faults.

Any claims for damaged or incorrect items must be reported within 48 hours of receiving the order, together with clear photos of the item and packaging.

Yes, present proof of the competitor’s advertised price for the identical product, either at the time of purchase or within 7 days after your purchase. At the mean time, the competitor’s product is confirmed as being in stock and available for immediate sale using the same payment method (and same term, if purchasing with an Interest Free Plan), we will happily match the price

Yes, we welcome wholesale enquiries from florists, retailers, gift shops, and market businesses. Please contact us for bulk pricing and product availability.

Yes. Due to the handmade and natural nature of some ceramic products, slight variations in colour, texture, glaze finish, and small surface marks may occur and are not considered faults.